HERE IS WHAT YOU SHOULD KNOW.

Process:

1. Order
2. Welcome Call
3. Submit the RX (Download here) from a licensed professional. A prescription is required for this product.

• Neofect can assist you with obtaining your prescription
• After purchase, Neofect May contact you to obtain your prescription 

How do I know which product is right for me?

Click here to find out if you're a good fit.

We currently do not support insurance reimbursement.

Do you offer a trial period for Smart devices?

Yes. Your 14-day trial period starts after an initial coaching from one of our in-house Clinical Specialists. You will receive two complimentary product training sessions within this trial period to ensure proper fit. During the trial period, if you decide the device is not the right fit, you can return the device and receive a full refund.

Are the Smart Glove and Smart Board robotic?

No, the Smart Glove and Smart Board are not robotic and do not move your arm or hand for you. These devices require you to have some active movement in order to use them successfully. These products are able to quantify even small movements of the upper extremity to better promote repetition, optimal for brain retraining to improve motor function. 

How often should I use the device?

We recommend utilizing our devices for a minimum of 5 times per week for about 30 minutes a day to promote meaningful changes in arm function. This frequency of engagement is validated in our research related to both the Smart Glove and the Smart Board. (ref. Shin et al. J Neuroeng Rehabil. 2016;13:17) 

What kinds of other therapies can be used with the Smart Glove?

The Smart Glove can be combined with certain orthoses and real-world objects to improve context of gameplay. Please contact us if you have any questions about these therapy concepts.

Does my device come with any additional services?

Upon receiving your device, you are eligible for two online video product training sessions with one of our in-house Clinical Specialists to ensure your comfort and capability. Our customer service and IT teams will also be available to support you with any questions or concerns throughout ownership of your product.